Service to Clientele
Four Seasons Hotels and Resorts is one of the world's leading managers of luxury hotels and resorts. Over the course of half a century it has made the Four Seasons name synonymous with quality and service. An integral part of this success is a unique corporate culture which is expressed in the relationship between the Company and its guests and staff.
Four Seasons' discerning clientele consists of business travellers, corporate and other groups, and leisure travellers.
Many of the properties managed by Four Seasons contain privately-owned residences, private residences with fractional ownership, and rental residences. Residents receive the same renowned service as other Four Seasons guests, and more.
As a management company, Four Seasons oversees all aspects of day-to-day hotel and resort operations on behalf of property owners, taking responsibility for sales and marketing, purchasing, budgeting and accounting, staff hiring, training and oversight, and the operation of a global reservations system. During property planning stages, the Company advises owners on hotel design, construction and furnishings.
In total the Company manages 94 properties in 39 countries. Many of these are urban hotel properties located in the world's major financial centres, while others are resort properties located in world class resort destinations. Expansion continues as the Company seeks out highly desireable locations worldwide for the establishment of additional hotels and resorts. As the Company adds new locations, it considers how it can best serve the travel needs of its existing and prospective clientele.
The guiding mission of Four Seasons is set forth in the following statement:
"We have chosen to specialize within the hospitality industry by offering only experiences of exceptional quality. Our objective is to be recognized as the company that manages the finest hotels, resorts and residence clubs wherever we locate. We create properties of enduring value using superior design and finishes, and support them with a deeply instilled ethic of personal service. Doing so allows Four Seasons to satisfy the needs and tastes of our discriminating customers, and to maintain our position as the world's premier luxury hospitality company."
A consistent experience is important to Four Seasons' guests. They can find a familiar range of superior services and luxurious amenities, along with unexpected extras, at Four Seasons locations around the globe. Many amenities, such as in-room dining and fitness facilities, are provided on a 24-hour basis to ensure that guests can follow their own personal schedules.
Rooms and suites are well-appointed, with personalized services which make guests feel as though they are in their own homes. Above all, room design, furnishings and services ensure that guests are provided with comfortable and restful sleep.
Based on 50 years of experience in the hospitality industry, close attention to the opinions of guests, and consultation with experts, Four Seasons has partnered with a well-known bedding manufacturer to deliver mattresses and toppers exclusive to Four Seasons. With three easily exchangeable toppers, including plush and firm, and luxurious mattresses featuring technologies which absorb heat and minimize motion transfer, the aim is to offer guests the best in customizable beds for restful sleep.
Hotels and resorts provide guests with a variety of dining experiences, from fine dining in showpiece restaurants to casual dining and drinks in more relaxed surroundings. Expert chefs prepare authentic cuisine, including local dishes and local ingredients, meals are complemented by extensive wine lists, and in-house mixologists display their skill with cocktails. In urban locations, the restaurants and lounges not only serve overnight guests but also provide attractive venues in which local clientele can network. For guests wishing greater privacy, in-room dining services with full menus are available day and night.
Hotel and resort locations accommodate executive meetings, conferences, wedding receptions and a host of other events large or small. They serve a wide range of client needs with customized services and flexible indoor and outdoor spaces such as function rooms, meeting rooms, ballrooms, terraces and gardens. Working with clients, experienced staff at each location plan events with a thoroughness and an attention to the extras which make these events unforgettable experiences.
On-site business centres are accessible twenty-four hours a day. Among the available services are communications technologies, secretarial assistance, conference presentation technologies and conference planning services.
At Four Seasons locations, typical guest amenities include fitness facilities, swimming pools, steam rooms and saunas. At numerous locations guests can avail themselves of services such as spas, fitness classes, and the use of the house car and driver. Resorts provide the most inclusive experience. Depending on clientele and location, they have developed attractive features such as private ocean frontage for the enjoyment of guests.
Beyond its primary role as host, each hotel and resort is a gateway to rich experiences in the surrounding area. Suggested activities and sample itineraries are provided for families, for couples, and for spouses of conference attendees. At each location, knowledgeable concierges are ready to provide guidance about places to visit and things to do.
Four Seasons offers hotel and resort guests experiences which go beyond the ordinary to the extraordinary. These experiences, each unique to a particular location, reflect the historical heritage and natural features of the areas in which hotels and resorts are located. Helicopter excursions, 4x4 offroad journeys, horseback riding, snorkeling and scuba diving, specially-guided city tours and exclusive access to local private clubs are among the possibilities at Four Seasons locations.
In 2014 the Company broke new ground by offering the first branded private jet service in the hotel industry. The black Boeing 757 jet, which transports up to 52 guests on round-the-world group trips, is branded with the Four Seasons name and logo. Guests stay at Four Seasons hotel and resort locations along the route. Onboard amenities and services reflect the Four Seasons dedication to luxury and comfort.
Four Seasons was founded in 1960 by Isadore Sharp in Toronto. The following year, it opened a hotel under the name Four Seasons Motor Hotel near the centre of the city. This 125-room hotel featured a higher class of amenities and an upscale environment which attracted guests, particularly businesspeople and celebrities visiting the major radio and television studio nearby.
The Company opened a second Toronto hotel, named the Inn on the Park, in 1963. This location was planned to resemble a resort more than a hotel. Its sprawling design was surrounded by parkland in an area of the city which had yet to see extensive development.
A transformative period in Four Seasons history was the launching of the Company's third hotel, in London, England, in 1970. It was at this location, originally named the Inn on the Park London, that the Company defined its focus on location, luxury and outstanding guest service in a medium-sized hotel, competing not on grandeur and formality but on exceptional quality.
Expansion in Canada during the following years resulted in a total of ten hotels across the country, all owned or leased by the Company.
Guest service became a hallmark of the Company as it expanded into the competitive United States market with a management contract for The Clift hotel in San Francisco in 1976, followed by the Ritz-Carlton in Chicago in 1977. In 1979 the Company opened its first Four Seasons-branded hotel in the United States, centrally located in Washington, D.C. This location, like the others, made its reputation on its celebrated guest service.
The evolution of the Company continued. In addition to its strategic focus on quality and service, Four Seasons moved to develop its corporate culture as a central part of its strategy. Underpinning this corporate culture was what has become known as the Golden Rule: that if one treats other people well, the way one would like to be treated oneself, then other people will do the same. This tenet, applying to both employees and guests, was methodically enshrined in Four Seasons' business at every level, beginning with senior management.
Four Seasons had entered the 1980's as a hotel owner and operator. During the course of that decade, as existing properties were sold, the Company chose to manage hotels owned by institutional and private equity investors and developers instead of acquiring its own properties. At the time, the Company's approach was a marked departure from the owner/manager approach taken by the hotel industry. Since that time, as new properties have been developed or existing properties have been acquired, the Company has managed all properties, mostly under the Four Seasons banner, and always with its unwavering dedication to Four Seasons' core values.
In 1992 Four Seasons acquired the Regent chain of luxury hotels. Four years later, the Company entered into an alliance with Carlson Hospitality Worldwide, which thereupon obtained the rights to the Regent name for all new Regent hotel developments, while the Company retained the right to manage the existing Regent properties. Since that time, the Company has rebranded certain Regent properties as Four Seasons properties or has shifted management to nearby properties which are operated under the Four Seasons brand.
In 2007 Four Seasons became a privately-held organization when it was jointly acquired by investment companies Kingdom Hotels International, Cascades Investment, L.L.C., and Triples Holdings Limited. Kingdom Hotels International is an investment holding company of His Royal Highness Prince Al-Waleed bin Talal, who had already become a major investor in Four Seasons in 1994, while Triples Holdings Limited is the investment holding company of Four Seasons' founder Isadore Sharp. This ownership transition placed control in the hands of investors who understood and supported the Company's well-established core values and employee culture.
Today the Company manages 94 hotel and resort locations, primarily under the Four Seasons brand, and has arrangements to brand and manage an additional 60 locations over the coming years.
Four Seasons is a global enterprise, yet from a local perspective each of the many hotels or resorts under its management is part of the social and economic life of the community in which it is located. As a result, Four Seasons' social responsibility initiatives have both a global dimension and a very pronounced local dimension. These initiatives focus on the three goals: supporting sustainability, building communities, and advancing cancer research.
Local initiatives are highly varied and specific to individual locations. Four Seasons Resort Chiang Mai in Thailand devotes nearly three acres of resort property to the growing of rice, which is tended by farmers from the community and donated to local temples and charities. Four Seasons Hotel Philadelphia has reduced its landfill waste by 47% since 2006 by providing its used cooking oil for conversion to bio-fuel and by providing its organic waste for conversion to compost. Four Seasons Resort Costa Rica at Peninsula Papayago has addressed the needs of its community by developing a number of social programs, including a donation-based fund for school textbooks, guest-supported donations of food and clothing for local families, and volunteer-powered maintenance work on local schools.
Groups staying at Four Seasons locations while attending meetings or events can participate in community activities. These activities can enhance their appreciation for local communities and serve as team-building activities, while providing something of value to communities. Individual hotel and resort locations make arrangements both as part of meeting packages and independently of group activities.
In 2011 the Company launched its 10 Million Trees program in recognition of the crucial role that trees play in climate and biodiversity. The objective is to plant 10 million trees around the world in an education and conservation initiative designed to last for many years.
Four Seasons commitment to advancing cancer research has its roots in the original Marathon of Hope fundraising run for cancer undertaken by Canadian Terry Fox in 1980. Company founder Isadore Sharp actively supported the cancer run by urging corporate Canada to donate to the cause, and worked with the Canadian Cancer Society and other sponsors to bring into being the annual Terry Fox Run, which has become the world's largest one-day fundraising event for cancer research. Four Seasons Hotel Toronto is the sponsor of one local Terry Fox Run, and Four Seasons locations globally support cancer research fundraising initiatives of many kinds in their communities.
Four Seasons Hotel Atlanta
Four Seasons Hotel Austin
Four Seasons Hotel Baltimore
Four Seasons Hotel Boston
Four Seasons Hotel Chicago
The Ritz-Carlton Chicago
Four Seasons Resort and Club Dallas at Las Colinas
Four Seasons Hotel Denver
Four Seasons Resort Hualālai at Historic Ka'ūpūlehu (Hawaii)
Four Seasons Resort Lanai at Manele Bay (Hawaii)
Four Seasons Resort Lanai, The Lodge at Koele (Hawaii)
Four Seasons Resort Maui at Wailea (Hawaii)
Four Seasons Hotel Houston
Four Seasons Resort and Residences Jackson Hole
Four Seasons Hotel Las Vegas
Four Seasons Hotel Los Angeles
Beverly Wilshire, Beverly Hills
Four Seasons Hotel Westlake Village (California)
Four Seasons Hotel Mexico, D.F.
Four Seasons Hotel Miami
Four Seasons Hotel Nevis (West Indies)
Four Seasons Hotel New York
Four Seasons Resort Orlando at Walt Disney World Resort (Florida)
Four Seasons Resort Palm Beach
Four Seasons Hotel Silicon Valley at East Palo Alto
Four Seasons Hotel Philadelphia
Four Seasons Resort Punta Mita, Mexico
Four Seasons Residence Club Aviara (North San Diego, California)
Four Seasons Hotel San Francisco
Four Seasons Resort The Biltmore Santa Barbara
Four Seasons Resort Rancho Encantado Santa Fe
Four Seasons Resort Scottsdale at Troon North
Four Seasons Hotel Seattle
Four Seasons Hotel St. Louis
Four Seasons Hotel Toronto
Four Seasons Resort and Residences Vail
Four Seasons Hotel Vancouver
Four Seasons Hotel Washington, DC
Four Seasons Resorts and Residences Whistler
Central and South America
Four Seasons Hotel Buenos Aires
Four Seasons Resort Costa Rica at Peninsula Papagayo
Four Seasons Hotel Baku
Four Seasons Hotel Gresham Palace Budapest
Four Seasons Hotel Firenze
Grand-Hôtel du Cap-Ferrat (French Riviera)
Four Seasons Hotel des Bergues Geneva
Four Seasons Hotel Hampshire
Four Seasons Hotel Istanbul at Sultanahmet
Four Seasons Hotel Istanbul at the Bosphorus
Four Seasons Hotel Ritz Lisbon
Four Seasons Hotel London at Canary Lane
Four Seasons Hotel London at Park Lane
Four Seasons Hotel Milano
Four Seasons Hotel Moscow
Four Seasons Hotel George V, Paris
Four Seasons Hotel Prague
Four Seasons Hotel Lion Palace St. Petersburg
Middle East and Africa
Four Seasons Hotel Alexandria
Four Seasons Hotel Amman
Four Seasons Hotel Bahrain Bay
Four Seasons Hotel Beirut
Four Seasons Hotel Cairo at Nile Plaza
Four Seasons Hotel Cairo at the First Residence
Four Seasons Hotel Damascus
Four Seasons Hotel Doha
Four Seasons Resort Dubai at Jumeirah Beach
Four Seasons Hotel The Westcliff Johannesburg
Four Seasons Resort Marrakech
Four Seasons Resort Mauritius at Anahita
Four Seasons Resort Riyadh at Kingdom Centre
Four Seasons Safari Lodge Serengeti
Four Seasons Resort Seychelles
Four Seasons Resort Sharm El Sheikh
Asia and Pacific
Four Seasons Resort Bali at Jimbaran Bay
Four Seasons Resort Bali at Sayan
Four Seasons Hotel Beijing
Four Seasons Resort Bora Bora (French Indonesia)
Four Seasons Resort Chiang Mai (Thailand)
Four Seasons Tented Camp Golden Triangle (Thailand)
Four Seasons Hotel Guangzhou
Four Seasons Hotel Hangzhou at West Lake
Four Seasons Hotel Hong Kong
Four Seasons Resort Koh Samui (Thailand)
Four Seasons Resort Langkawi (Malaysia)
Four Seasons Hotel Macao
Four Seasons Resort Maldives at Kuda Huraa
Four Seasons Resort Maldives at Landaa Giraavaru
Four Seasons Explorer (Floating Resort, Maldives)
Four Seasons Hotel Mumbai
Four Seasons Hotel Shanghai
Four Seasons Hotel Shanghai at Pudong
Four Seasons Hotel Shenzhen
Four Seasons Hotel Singapore
Four Seasons Hotel Sydney
Four Seasons Hotel Tokyo at Marunouchi