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Introduction | Health and Productivity Solutions | Administrative Solutions | Retirement Solutions | Historical Overview


Morneau Shepell is the largest company in Canada offering human resources consulting and outsourcing services. It has become the leading provider of employee and family assistance programs, the largest administrator of retirement and benefits plans, and the largest provider of integrated absence management solutions in Canada.

With a client base of 20,000, ranging from small businesses to major corporations in Canada, the United States and around the world, Morneau Shepell's health and productivity, administrative and retirement solutions help clients manage costs, increase employee productivity, and enhance competitiveness. The Company's 3,600 employees, working from offices across North America, are a unique combination of diverse skill sets encompassing these areas. With this extensive expertise, Morneau Shepell brings to its clients an understanding of the complex issues which affect workplace culture and productivity.

Through studies and surveys, addresses given by corporate leadership, and media interviews with corporate spokespeople, Morneau Shepell also contributes its insights and knowledge and displays its thought leadership in the areas of benefits, pensions and workplace health.

Health and Productivity Solutions

Through Morneau Shepell's absence and disability management expertise, organizations with short-term disability programs can bring their employees back to work as soon as employees are able. Leveraging the experience of its case managers, physicians, nurses, return-to-work coordinators, rehabilitation specialists and mental health practitioners, the Company provides organizations with customized programs. Attendance support services are also available. Services are delivered as an integrated suite of offerings or on a standalone basis.

Morneau Shepell takes on the management of workers' compensation for clients, reviewing claims, employee coverage and benefit entitlements, seeking opportunities for timely return to work, monitoring changes to legislation and compliance, providing financial advisory services, and identifying health and safety risks in the workplace.

The Company's health and benefits consulting services aid client organizations from the smallest to the largest manage plan costs and find specific, actionable solutions to problems. Services cover plan design, valuation, financial reporting, documentation, governance, compliance, risk and funding analysis, claims analysis, cost management, provider selection, and member communication.

Morneau Shepell is the largest employee and family assistance program provider in Canada. Its programs improve productivity and reduce time away from work at a small percentage of the cost to employers of a health benefits plan. Employee and family assistance programs are accessed directly and voluntarily by employees on a confidential basis to address work, health and life challenges. Help is initially accessed by telephone contact with the Company's four care access centres, via the website, or via the MyEAP mobile application. Clinical specialists and counsellors are available across Canada, and councillors are also available on a worldwide basis to the employees of organizations with global operations.

Morneau Shepell is one of Canada's largest workplace learning organizations, offering instructor-led classes, e-learning or webinars with its staff of facilitors, coaches and mediators.

Child support solutions are provided to families, childcare centres, preschool programs, daycares and schools for children experiencing developmental disabilities. Multidisciplinary solutions include psychology, speech-language pathology, guidance counselling and special education.

Targeted health programs support employees experiencing significant life changes. They proactively offer advice to employees in challenging times. They also address longer-term mental health issues, depression, substance abuse, and relapse prevention following addiction treatment.

Morneau Shepell assists organizations in building and implementing workplace mental health strategies utilizing its large clinical network and its expertise with employee and family assistance programs, absence and disability management, and health and benefit plans. The Company developed the world's first manager certification training for workplace mental health, and is a contributor to Canada's National Standard for Psychological Health and Safety in the Workplace.

For organizations which have experienced traumatic events, Morneau Shepell's comprehensive network of counsellors is able to rapidly provide a detailed initial assessment and then establish an action plan which can include on-site meetings, individual counselling, stress management training and the training of peer teams.

Administrative Solutions

Morneau Shepell is the largest provider of pension administration technology and services in Canada, and is the fastest-growing administrator of defined contribution pension and savings plans in Canada. It is an industry leader in the administration of flexible, traditional and post-retirement benefits programs for Canadian organizations, and is the largest independent pension plan record keeper in Canada.

Records are maintained for approximately five million participants in benefits, pensions and savings plans. Also maintained are more than 200 administrative websites, each with individual client branding. The Company hosts these sites and provides support and transaction services for clients.

The Company champions the integration of pension, benefits and savings administration, in keeping with a total compensation approach to human resource management.

Morneau Shepell can manage all aspects of client pension plans on a fully-outsourced basis, deliver administrative support on a software-as-a-service basis, or provide support on a software and maintenance basis. Morneau Shepell operates technology and outsourcing centres in Toronto, Montréal, Pittsburgh and Atlanta.

Defined benefit plan administration services are available for all defined benefit arrangements, such as those which contain a defined contribution component and those which are integrated with a flexible benefit program. Plan administration services utilize the Company’s industry-leading Ariel™ pension administration software platform.

Defined contribution plan administration services offer full or partial outsourcing of all kinds of capital accumulation plans. Employer sponsors gain access to Morneau Shepell's technological innovation, plan member communication solutions, plan reporting capabilities, customized investment options, and integrated pension and benefit integration solutions.

Human Resources Contact Centres provide members of client pension and benefit plans with information on the legal aspects of pensions and benefits, and specific information on each client’s plan. There are call centres in Toronto, Montréal, Pittsburgh and Atlanta, and three additional call centres for Employee and Family Assistance Program services. Call centres provide services in English, French and Spanish, with access to support for additional languages.

Morneau Shepell's Integrated Portal is an online self-service resource available to organizations to facilitate employee use of their health and welfare, pension and savings programs. It is organized on the basis of life events and issues to give employees easy access to the information they seek. Integrated Portal is optimized for mobile devices for increased employee convenience.

Retirement Solutions

Morneau Shepell provides consulting services which help organizations design, fund, manage and implement financial control of their pension plans. As part of these services, retirement consultants make actuarial and financial analyses, review asset allocation and investment management policies, and make investment manager evaluations.

For retirement plan sponsors and pension committees in the public and private sectors, the Company develops defined benefit, defined contribution, hybrid or target benefit pension plans. Pension plan consulting services for defined contribution plans and capital accumulation plans are provided to retirement plan sponsors and pension committees. Plan design, plan conversion, policy development, selection of recordkeeping service providers, investment monitoring, documentation and communication services are part of this offering.

Actuarial consulting services cover all types of defined benefit plans. Plan valuations are provided under all Canadian jurisdictions, and accounting valuations are provided under international, Canadian and U.S. accounting standards.

Legal consulting is provided on issues respecting pension and benefit plans.

Communications consultants work with the Company's other service teams to develop content, engage in ongoing communication, conduct surveys, analyze data, and develop total rewards statements.

The Company is the largest pension regulatory practice in Canada, and leverages its regulatory knowledge by working with governments and regulators in the Caribbean, Central America, and North and South America on the supervision and regulation of public sector pension funds, life insurance companies and social security plans.

Most comprehensive are the Company's fixed-fee bundled services for defined benefit pension plans, encompassing actuarial, investment consulting, investment management, legal and administrative services.

As the largest regulator-appointed pension administrator in Canada, Morneau Shepell is frequently employed when pension plans are wound up in cases of bankruptcy or insolvency.

In 2012 the Company established its Asset & Risk Management practice as an extension of its asset and risk services department. The new practice offers implemented consulting solutions which utilize the outcome-oriented style of investing to achieve targetted outcomes for clients and further offer cash management, de-risking strategies and dynamic rebalancing.

As a third-party portfolio manager and trustee, the Asset & Risk Management practice develops investment policies, provides asset allocation advice, makes specific investment recommendations, and provides analysis and portfolio monitoring services. In November 2014 the practice was named the fastest-growing money management organization in Canada (with assets under $1 billion) by Benefits Canada magazine. As of June 30, 2014 it had $739.5 million in assets under management.

During 2014 the Asset & Risk Management practice received regulatory approval to offer the Voluntary Retirement Savings Plan (VRSP) to employers in Québec who do not provide another group retirement solution to their employees. The establishment of the VRSP in Québec followed on the federal government's Pooled Registered Pension Plans (PRPP), which make flexible and low-cost employee retirement savings solutions available to federally-regulated employers. PRPPs were enshrined in law during 2012 and will serve as a model for other provinces to follow in introducing legislation for similar plans in their jurisdictions.

Historical Overview

Morneau Shepell is the result of the fusion of a number of predecessor organizations, coupled with the ongoing development and growth of the resulting organization.

W.F. Morneau & Associates was established in 1966 as a benefits consulting and administration firm. It undertook an expansion into the United States in 1987 to provide employee benefit plan management services to U.S. employers.

In 1997 W.F. Morneau & Associates combined with the Sobeco organization, which at the time was part of Ernst & Young. Sobeco was founded in 1962 and, among its early assignments, was involved in the design and establishment of the Québec Pension Plan.

In 2008 Morneau Sobeco acquired Shepell.fgi, Canada's largest provider of employee health and productivity services. The combined organization is equipped to offer a more comprehensive list of services for meeting the human resources needs of clients.

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