Community Work on a Global Scale
Manulife Financial is a leading global provider of individual life insurance, group life and health insurance, long-term care insurance, pension products, annuities and mutual funds, with approximately 29,000 employees and thousands of distribution partners at work in more than 20 countries and territories, including the world's three largest economies, China, Japan and the United States. It is the third-largest life insurer in North America and the eleventh-largest life insurer globally, as measured by market capitalization. The Company operates as Manulife Financial in Canada, Asia and Japan, and operates primarily under the name John Hancock in the United States.
2012 marked the 125th anniversary of the founding of Manulife Financial, and the 150th anniversary of the founding of John Hancock.
The Company’s stock is publicly traded on the New York (symbol MFC), Toronto (symbol MFC), Hong Kong (symbol 00945) and Philippine (symbol MFC) stock exchanges.
In Canada, Manulife Financial serves one in five Canadians through licensed independent advisors and Manulife sales professionals.
The Company offers individual life insurance (universal life insurance, term life assurance and whole life insurance) and living benefit products (critical illness insurance, disability insurance and long-term care products). These products are offered to middle and upper income individuals, families and business owners primarily through independent financial advisors supported by Manulife regional offices, which support advisors with product, sales and marketing, and tax and estate planning expertise.
Group life and health benefits are offered to more than 19,000 Canadian businesses and organizations, both large and small. Programs include short- and long-term disability, absence management, critical illness, dental coverage, supplementary health and hospital coverage, drug plan coverage, and accidental death and dismemberment. The Company's network of regional offices work with consultants, brokers and advisors who are tasked by their clients with finding the most appropriate benefits programs and providers.
Manulife provides Canadian employers with group retirement savings solutions including defined contribution pension plans, deferred profit sharing plans, non-registered savings plans, employee share ownership plans, and group annuities. Supporting these solutions are a diversified choice of investment managers and funds, extensive reporting and program management tools for plan sponsors, and full information and reporting tools for plan members.
International employee benefits management services are offered to multi-national corporations.
The Company offers individual life insurance, health insurance and travel insurance and other specialized products to members of affinity organizations, such as alumni, professional and retiree associations. Customer connections are made through the endorsement of those organizations and marketing is done via direct mail, response advertising and the Internet. Marketing is also done directly to consumers.
Manulife Bank of Canada, a subsidiary established in 1993, has developed into Canada's eighth-largest domestic bank. It offers savings and chequing accounts, GICs, lines of credit, investment loans, mortgages, and other lending products. Its Manulife One product gives customers a way of consolidating all of their personal finances into a single account. Manulife Bank's products are offered primarily through financial advisors supported by regional sales directors, wholesalers and banking consultants.
Through Manulife Investments, middle and upper income individuals are offered savings and retirement solutions including mutual funds, segregated fund products, fixed annuities, GICs and structured products. The Company offers more than 120 mutual funds, which are sold through independent advisors. GICs and annuities are distributed by independent advisors, advisors in general agencies and those representatives in full-service brokerage firms who are licensed to sell such financial products.
In 2012 Manulife Financial introduced Manulife Private Wealth, which leverages the Company’s experience in banking, investments, advisory services and estate planning to offer private investment counselling and private investment banking services to high net worth individuals and families.
In the United States, John Hancock offers life insurance products and long-term care insurance products to certain market segments. Products include single and survivorship universal life, variable universal life, whole, and term life insurance. These are distributed through independent agents, brokerage general agencies, producer groups, banks, broker dealers, and through the financial representatives of Signator Investors, Inc., John Hancock's national network of affiliated independent insurance and wealth management product distributors.
John Hancock Life's business focuses on the high net worth and emerging affluent markets by providing estate and business planning with an array of life insurance products. Its main products are single and survivorship universal life and variable universal life insurance, and corporate-owned life insurance. Due to the Company’s large retention limits, it is able to place large individual insurance policies.
John Hancock was an early provider of long-term care insurance in the United States. It now holds a leading position in this market. This business serves middle-income to affluent individuals and groups who want to cover the cost of long-term care in the event of illness or accident or as a result of the long-term effects of aging.
In the U.S. market the Company is a leading provider of 401(k) group annuity contracts for the tax-qualified pension plans of small and medium-sized businesses. These are offered through third-party administrators, broker-dealers and financial planners.
Through JH Investments, John Hancock sponsors mutual fund offerings which are distributed by broker-dealers, regional brokerage firms, financial planners and financial institutions. These mutual funds are managed by highly-rated affiliated and unaffiliated managers who undergo a careful selection process and ongoing oversight.
To enhance its wealth management offerings, John Hancock introduced the Lifestyle and Target Date portfolios. Each is a pre-packaged, diversified fund-of-funds designed to provide optimal asset allocation in a single portfolio. The Lifestyle portfolio funds represent a range of risk tolerance targets, from conservative to aggressive, while the Target Date portfolios move from a more aggressive to a more conservative allocation of assets over the course of an investor's years to retirement.
John Hancock also offers 529 savings plans, which are tax-deferred, qualified tuition programs that enable middle-income and high net worth families to save for post-secondary education.
In addition, John Hancock manages an existing fixed and variable annuities business of considerable size, as measured by assets under management.
In Asia, insurance and wealth management products are sold under the Manulife brand using a multiple channel approach encompassing tied agents, independent agents, financial advisors and, in certain countries, affiliated financial institutions. In Hong Kong, whole life insurance, universal variable life insurance, term life insurance, investment-linked insurance and endowment insurance is sold to individuals primarily through the Company's agents there. Agents and brokers also sell life, medical and disability insurance, as well as pension plans, to small and medium-sized businesses. The Mandatory Provident Fund compulsory retirement savings business line and wealth management products are also sold in Hong Kong. Manulife is ranked second-largest among Mandatory Provident Fund providers by assets under management.
In Japan the Company has a strong product portfolio, including universal life insurance and variable annuity products, and a diversified distribution structure consisting of a dedicated sales force, independent agents, and affiliated banks and securities dealers, including the Bank of Tokyo-Mitsubishi UFJ and Nomura Securities. Through its dedicated sales force and independent agent channel the Company also sells a term insurance product which is designed with special features to benefit its target client base of corporate policyholders.
Elsewhere in Asia, the Company serves the individual life insurance, health insurance and wealth management markets. Manulife has major operations in Singapore, Indonesia and Malaysia, and is also conducting significant business in the Philippines, China, Vietnam and Thailand. In China, where there has been a joint venture since 1996, Manulife Financial has 51 city licences. During 2012 the Company opened its first office in Cambodia, initially selling pure term insurance and an integrated term insurance and savings product. The Company thus became the first wholly-owned foreign life insurer to undertake business in Cambodia.
In property and casualty reinsurance the Company specializes mainly in retrocession protections for large natural catastrophe events for leading property and aviation reinsurance companies, and Lloyds Syndicates.
Manulife Asset Management works with the wealth management arms of Manulife Financial and John Hancock to provide investment products to retail investors in all the Company’s markets. Manulife Asset Management also provides asset management solutions to institutional investors including pension plans, affiliated and non-affiliated fund companies, foundations, endowments and financial institutions. Serving this range of clientele are approximately 325 investment professionals located in 17 countries and territories. Each location manages investments with a degree of independence, backed by Manulife Asset Management’s global resources and risk management expertise. Manulife Asset Management had a total of CAD$321 billion under management for external and internal clients at December 31, 2014.
Late in 2013 the Company formed Manulife Asset Management Private Markets to manage investments in private asset classes including commercial real estate, timberland, farmland, renewable energy, oil and gas, private equity and mezzanine debt. This business unit also works together with the Company's specialized private asset investment professionals to invest in private placement debt and commercial mortgages.
In April 2004, two large and well-known names in the world of financial services, Manulife Financial Corporation and John Hancock Financial Services, Inc., merged to create a leading global financial services organization. The merger marked the beginning of a new chapter in the long and illustrious histories of the two companies under Manulife Financial Corporation.
The Manufacturers Life Insurance Company (“Manufacturers Life”) was incorporated by an Act of Canadian Parliament in 1887 with Sir John A. Macdonald, Canada's first Prime Minister, elected as President and J.B. Carlile, the chief promoter of the new Company, elected as Managing Director. Its first products were individual life insurance and annuities. The name of the Company likely reflected the policy of the Canadian government of the day — to encourage the growth of the manufacturing sector in what was until that time an economy based on agriculture.
Before the close of the nineteenth century, Manufacturers Life, in addition to strengthening its rapidly expanding Canadian business, was establishing agencies in the Caribbean and in Southeast Asia. The first office in Southeast Asia opened in 1897, in Hong Kong. The first office in the United States opened in 1903, two years after Manufacturers Life nearly doubled its business in force through its amalgamation with another Canadian insurer. By 1914 the Company was ranked 34th in size among all life insurers in the United States and Canada.
The end of the First World War saw an upsurge in the amount of business written by the Company. By the end of 1919 the number of employees was double the number at the beginning of the war. By the end of 1921, business in force from all lines was significantly increased from the level three years earlier. This rapid increase in business drove the decision to move to a purpose-built head office location. In 1925 the imposing structure on Bloor Street East in Toronto — at the time located at the outer edge of the city's built-up area — was completed and occupied by head office staff. The building was greatly expanded in 1953 and remains the Company's headquarters today.
The onset of the Great Depression in 1930 had a serious dampening effect on the life insurance industry, but also demonstrated its stability when compared to other areas such as the banking sector in the United States.
During the Second World War, Manufacturers Life was deeply involved in the war effort, with numerous employees serving with the armed forces, and Company agents and underwriting staff at home engaged in selling Victory Loan Bonds to the Canadian public. The Company benefited from the end of the war and the resumption of normal economic life, and particularly from the sheer growth in economic activity from the late 1930s. By the end of 1949, Company assets had more than doubled from the level ten years earlier, and business in force had increased to CAD$1 billion dollars.
In 1958, with the approval of shareholders and participating policyholders, Manufacturers Life began a gradual process of acquiring its outstanding shares with the aim of purchasing and cancelling all shares, which would result in a mutualized company owned by its policyholders. Mutualization was pursued amid concerns at the Company and among Canadian insurance regulators that any sudden change of control through the acquisition of its shares by third parties would not be desirable. The mutualization process was completed in December 1968.
In 1978 the Company created Manulife Investment Management Corporation to bring together its investment management activities.
Significant growth occurred during the 1980s and 1990s. The acquisitions of National Liberty Life Insurance Company of America and Maine Fidelity Life Insurance Company in 1982 represented a major expansion of the Company's business in the United States. Manulife Reinsurance was formed as a separate division of the Company in 1984. Also in 1984, Dominion Life Assurance Company was purchased. In the early 1990s, the Company entered the mutual fund industry. This business expanded in January 1996 with the acquisition of North American Life Assurance Company, which brought with it Elliott & Page Limited.
In November 1996, Manufacturers Life, together with a Chinese joint venture partner, established The Zhong Hong Life Insurance Co., Ltd. (now Manulife-Sinochem) in Shanghai, creating China's first joint venture life insurance company.
In another first, the Company launched its Manulife Century joint venture (now Manulife Japan) with an established Japanese life insurer in April 1999 and thus became the first Canadian insurer to conduct a direct life insurance business in Japan. Effective April 2, 2001 Manulife completed acquisition of 1.35 billion policies and the joint venture became a wholly owned subsidiary.
In September 1999, Manufacturers Life demutualized and became a Company with common share capital. At this time Manufacturers Life became a subsidiary of the newly-established holding company, Manulife Financial Corporation, which immediately thereafter became a public company by listing its own common shares for trading on the New York, Toronto, Hong Kong and Philippine Stock Exchanges.
John Hancock Mutual Life Insurance Company received its charter in the State of Massachusetts in 1862 in the wake of important reforms to laws governing insurance companies and advancements in actuarial science. These reforms established the amount of reserve life insurance companies must hold in order to cover their existing policies. The use of the name John Hancock — the first to sign the Declaration of Independence and later governor of Massachusetts — set the tone for the young company, a spirit of trust and the honouring of commitments.
In addition to the ordinary life insurance policies sold in the early years, John Hancock began providing the less affluent with industrial life insurance in 1879. These policies included lower benefits and correspondingly lower premiums which were paid weekly. Industrial life insurance was a major reason for the growth of John Hancock and other leading U.S. insurers in the late 19th century. As the 20th century opened, ordinary life insurance again became important for John Hancock, and by 1918 insurance in force from all types of policy reached US$1 billion, John Hancock offered annuities for the first time in 1922, and its group insurance business commenced in 1924.
During both world wars John Hancock employees made major contributions by serving in the armed forces, contributing heavily to war bond sales, and taking an active part in various drives to gather materials in short supply in war production.
From the late 1940s onward, John Hancock's assets, which had reached USD$2 billion in 1946, were placed in an increasingly diversified range of investments. Beginning in the 1960s, new areas of business were added, including property and casualty insurance, mutual funds, and investment management. After entering the Canadian market in 1946, John Hancock solidified its position by acquiring Maritime Life in 1969.
In January 2000, John Hancock Mutual Life Insurance Company underwent a demutualization process first announced in 1998 and became a wholly-owned subsidiary of the newly-formed holding company, John Hancock Financial Services, Inc. Shares of this holding company commenced trading on the New York Stock Exchange at that time.
With the April 2004 merger of Manulife Financial Corporation and John Hancock Financial Services, Inc., most operations in the United States adopted the John Hancock name while operations in Canada, Asia and Japan proceeded under the Manulife brand. At that time, the investment management operations of Manulife Financial in Canada and those of John Hancock Life Insurance Company were brought together under the name MFC Global Investment Management. In addition, the merger led to the December 2004 transfer of the policies and assets of Maritime Life to The Manufacturers' Life Insurance Company.
The sharp economic downturn which occurred during 2008 had a strongly negative effect on Manulife Financial’s business, in particular on Company products which were dependent on equity markets and interest rates. The Company responded by issuing equity and debt to build a strong capital position, scaling down or eliminating products most impacted by investment market volatility while emphasizing other products, and hedging its equity market and interest rate exposure to lessen the effect of volatility.
Manulife Financial's primary contribution to society is its business, which gives people confidence in an uncertain world and helps them plan for the future with its financial protection products and wealth accumulation products.
As a global company, Manulife Financial also understands its broader role in supporting the economies and strengthening the communities in those countries where it operates. In those countries the Company gives to local communities and encourages its employees to do the same. An inseparable part of these efforts is environmental stewardship, put into practice through numerous initiatives worldwide.
Manulife Financial’s corporate philanthropy takes a decentralized approach where local management chooses the initiatives on which to focus, chooses local philanthropic partners, and suggests the ways in which local employees can become involved.
Volunteerism is the cornerstone of Manulife's efforts in communities. By encouraging people to volunteer and developing the tools to make volunteerism possible, the Company can more actively participate in communities and with its community partners build capacity at the societal level. Volunteerism reflects Manulife's values and demonstrates its commitment to being strong, reliable, trustworthy and forward-thinking.
Manulife Financial has partnered with Volunteer Canada, which has been leading the promotion of volunteerism in Canada since 1977, in order to further the organization’s work. Among initiatives, a website was established at www.getvolunteering.ca to provide practical tools for identifying a person’s volunteer type and matching individual interests to local volunteering opportunities. A Get Volunteering Facebook page has also been created to connect volunteers and not-for-profit organizations which share their ideas and stories about the positive effects of voluntarism. Guiding such efforts is Bridging the Gap, a research report on effective voluntarism commissioned by Manulife Financial and Volunteer Canada in 2010.
During 2013, Manulife's employees gave more than 88,000 hours of their time to local charities, and the Company's employees and programs contributed more than CAD$25 million to over 1,000 community organizations worldwide. A number of ongoing programs bolstered employee volunteerism. Through the Helping Hands program, $500 grants were given to charities at which employees volunteered more than 25 hours of their time over a 12-month period. Employees in the Canadian operations received a paid day to volunteer for a cause of their own choosing. The Company also matched donations up to $150 for employees raising funds for charities.
In 2012 Manulife took on the role of title sponsor for the Ladies Professional Golf Association (LPGA) Tour. In June of that year the Manulife Financial LPGA Classic was played at the Grey Silo Golf Course in Waterloo, Ontario. This event attracted 66,000 spectators and 144 professional golfers from 30 countries as well as a television viewership of millions. 1,400 volunteers, of which 446 were Manulife volunteers, donated their time during the week of the tournament in a strong show of community support. The following year, the LPGA Classic and its charity partner St. Marys General Hospital Foundation held a Red Day during the tournament. Red-coloured signage and clothing were part of a drive to attract funds for the Hospital's work in improving and raising awareness of women's heart health.
In 2012, the Company and Bridgepoint Active Healthcare in Toronto entered into a five-year, CAD$500,000 partnership to study the involvement of volunteers in hospital care. Sharing of knowledge and best practices is done through the Manulife-Bridgepoint Healthcare Volunteerism Council, which is comprised of representatives from the four Ontario hospitals serving as research sites. Research is focusing on ways that hospitals can engage volunteers and make optimal use of their time and talents in order to improve patient experience and health outcomes.
The Bloomberg Manulife Prize for the Promotion of Active Health, awarded annually, is a CAD$50,000 academic prize which recognizes investigators whose research has contributed to an understanding of the influence of physical activity, nutrition, psychosocial context and other factors on personal health and wellbeing. Each year the winner is chosen by a jury of distinguished academics from North American universities and research institutions.
In the Canadian communities of Toronto, Oakville and Kitchener-Waterloo, Manulife employees participate in the Smart Commute Program. The aim is to encourage cycling, walking and carpooling as alternatives to driving alone to work, thus reducing the amount of carbon dioxide entering the atmosphere.
In the United States in 2013 John Hancock marked its 28th year as the principal sponsor of the Boston Marathon, the world’s oldest annual marathon. John Hancock was the first to contribute to The One Fund Boston, established to help families most affected by the tragic bombing at the Marathon finish line in April of that year, with a USD$1 million contribution. In June 2013, the One Fund distributed more than USD$61 million in donations to those affected by the bombing.
In Boston, John Hancock sponsors the annual MLK Summer Scholars program, a seven-week summer job program which each year provides work experiences to 650 Boston-area youth. The program is the largest corporate summer jobs program in the United States. Participants have worked at career-oriented jobs at more than 100 non-profit agency partners and have also attended professional life-skills workshops offered by John Hancock volunteers.
During 2013, John Hancock employees again took part in the Best Buddies Challenge, an annual bike-riding event which the Company has supported since 2009. 65 John Hancock employees cycled in the event, while 45 other volunteered in supporting roles. The Best Buddies Challenge, for which John Hancock was named top corporate sponsor in 2013, is held to raise funds for people with intellectual and developmental disabilities.
The Company is a long-time supporter of Habitat for Humanity. As part of this commitment, in 2013 it invested USD$30,000 and sent employee teams from Boston and New York to Breezy Point in Queens, New York, where major damage had been done by Hurricane Sandy the preceding year. Focusing on families without insurance, team helped rebuild homes suffering from major storm damage. One team contributed an additional USD$25,000 toward rebuilding efforts, and some employees returned on their own time to continue the work.
Manulife has been maximizing the operational efficiency of its global real estate portfolio, which consists of some 38 million square feet of space. A minimum energy consumption reduction target of 2% has been implemented across the portfolio. This and other improvements have led to all of Manulife's North American buildings achieving either Energy Star or BOMABest certifications. In addition, the Company's properties include 14 which have been certified to the Leadership in Energy and Environmental Design (LEED) standard, and LEED certification will be pursued for properties added in future. To ensure that properties continue to achieve high levels of efficiency beyond the design stage, the Company implements systems which maintain those levels, a process known as continuous commissioning.
Hong Kong’s Manulife Charitable Foundation supports the Manulife Centre for Children with Specific Learning Disabilities at the Polytechnic University of Hong Kong through donations amounting to more than HK$8 million over 12 years. The Centre provides customized workshops, seminars and training programs to more than 8,000 local students whose special educational needs are dyslexia, attention-deficit disorder and hyperactivity disorder, among others. The Centre has also provided training to approximately 6,000 parents, teachers and in-service professionals.
Also in Hong Kong, during the past two decades concerted efforts have been made to reduce the impact of Manulife's operations on the environment. Ongoing initiatives include the collection and recycling or re-use of old printers and other office equipment, the recycling of paper and other office waste, and the use of recycled materials in carpets, walls and other office construction components. The Company's efforts have been rewarded with the Class of Excellence Wastewi$e Label from the Hong Kong Awards for Environmental Excellence.
In the Philippines, Company employees put in long hours to help customers and colleagues impacted by Hurricane Haiyan. Employees packed and distributed food, water and clothing, provided temporary shelter, provided transportation out of the stricken city of Tacloban, collected donations, and processed insurance claims. Manulife and employees worldwide contributed over $260,000 to relief efforts and have supported the work of rebuilding since then.
In response to the number of traffic deaths involving motorcycle passengers in Cambodia, where passengers are not required to wear helmets, Manulife carried out its 'Helmets for Families' program at a primary school in central Phnom Penh in 2013. This location was selected due to the high number of students travelling to the school as passengers on motorcycles. The Company developed an educational program, directly engaged parents in committing to passenger safety, and donated helmets for students, teachers and parents.
During Manulife-Sinochem's tenth annual Social Commitment Day campaign in China in 2013, thousands of people raised funds for young victims of burn injuries, a common type of injury affecting children in China. Manulife-Sinochem employees, agents and clients and members of communities were encouraged to volunteer their time. Their efforts were aimed at alleviating the emotional and financial stress felt by families of young burn victims, who require expensive and time-consuming treatment. Employees also raised funds for the Angel Mom Charity Fund, a public medical relief charity fund.
For further information on Manulife Financial, please visit Manulife.com.
Donald A. Guloien
President & CEO
Donald Guloien is President and Chief Executive Officer of Manulife. A 34-year company veteran, he is a member of the Board of Directors and Chair of the Company’s Executive Committee.
Mr. Guloien is a Director of the Geneva Association, a member of the Mayor of Shanghai's International Business Leaders' Advisory Council, a member of the Board of the Canadian Council of Chief Executives, the Chair of the Canadian Life and Health Insurance Association, a Trustee of The Hospital for Sick Children, a Governor of Branksome Hall and a member of the Campaign Cabinet for United Way. He is also a member of the Ticker Club, the World Presidents' Organization, and has had a life-long involvement with the University of Toronto.
Mr. Guloien has been named International Business Executive of the Year by the Canadian Chamber of Commerce, awarded The Queen Elizabeth II Diamond Jubilee medal, and received the Arbor Award for his contributions to the University of Toronto in various leadership capacities.
Before being appointed to his current role in 2009, Mr. Guloien served as Chief Investment Officer, where he was recognized as a leading global investment executive. He was responsible for Manulife's worldwide investment operations, and led the significant growth of Manulife Asset Management, a global leader in wealth management services, including retail mutual funds, pension funds, and endowments. During that period, he also led the integration of Manulife’s investment operations with those of John Hancock in 2004, creating one of the strongest global investment management franchises in the industry.
Mr. Guloien has wide-ranging international experience. In his investment role he was responsible for Manulife’s global investment operations in Canada, the United States, the United Kingdom, Japan and Asia. In June 2007, his portfolio was expanded to include the company’s Asian Insurance and Wealth Management operations representing Japan, China, Hong Kong, Indonesia, the Philippines, Singapore, Taiwan, Vietnam, Malaysia, Thailand and Macau.
From 1994 to 2001, he led Manulife’s Business Development unit, spearheading a number of key acquisitions, divestitures and strategic initiatives, including: the merger of Manulife with North American Life Assurance Company; the sale of Manulife’s U.K. business; Manulife’s conversion from a mutual life insurance company to a publicly traded stock company; and Manulife’s entry into Japan.
Mr. Guloien joined Manulife in 1981 as a research analyst and quickly moved through several leadership roles in both the Canadian and U.S. Divisions. In 1990, he became Vice President, US Individual Business, where he was responsible for the operations of the Company's individual insurance and annuity business in the United States.
Mr. Guloien’s involvement at the University of Toronto includes being a current member of the Campaign Cabinet, and a former membership in the Governing Council, the Executive Committee and Business Affairs Committee of the Governing Council, the Presidential Advisory Committee on the Budget, the Dean’s Advisory Committee for the School of Graduate Studies, the Hart House Board of Stewards, and the Campaign Cabinet for the Rotman School. Former board memberships include the Children’s Aid Society Foundation, ThinkFirst Foundation of Canada and LIMRA International.
Mr. Guloien holds a Bachelor of Commerce degree from the University of Toronto. He is married and has two children.